Shipping Policy

Thank you for supporting a small, women-owned business! Every Kula order is packed by hand by our small team in Washington State. Here's everything you need to know about how your order gets from us to you.

When your order ships

We pack and ship orders Tuesday through Friday, except on federal holidays.

• Orders placed before 2 p.m. Pacific usually ship the same day.
• Orders placed after 2 p.m. ship the next business day.
• Weekend orders: If you order on a Friday night, Saturday, Sunday, or Monday, your order will ship on Tuesday.

Busy seasons: During big sales and the holidays, it can take us a few extra days to get everything packed and out the door. We promise we're working as fast as our hands can go!

Shipping rates (United States)

• Flat rate: $5 per order
• Free shipping: on orders over $55
• During sales and special promotions: free shipping on orders over $75
• Priority shipping: calculated by the carrier at checkout

International shipping

We ship worldwide! International orders are shipped DDU (Delivered Duties Unpaid). This means any customs duties, taxes, or import fees charged by your country are the customer's responsibility, and they're paid when the package arrives.

If you refuse to pay duties and the package is returned to us, we'll refund the cost of the items in your order, but not the shipping cost.

Delivery estimates

You'll see rough delivery estimates on our website, but please take them with a grain of salt. Once your package is in the hands of USPS or UPS, it's up to them. For the most accurate arrival time, check your tracking number.

Also keep in mind that delivery estimates don't include the time it takes us to pack your order. (Remember that Friday-night order? It ships Tuesday.)

Custom Kulas

Custom Kulas ship only after you've approved your design and it has been printed. Keep an eye on your inbox, and please check your spam folder for your approval email so your order doesn't get held up.

Shipping protection

We provide shipping protection, so if your package goes missing, we can file a claim on your behalf. Just let us know and we'll take it from there.

If your package goes missing

If your package goes missing, please contact us as soon as possible at hello@kulacloth.com.

One thing to know first: sometimes the post office scans a package as "delivered" when it's actually still in transit. If your tracking says delivered but your Kula isn't there yet, give it an extra day or two. Very often the package turns up!

Wrong address

Please double-check your shipping address at checkout! If an order ships before you let us know the address was wrong, you'll need to pay an additional shipping charge for us to send it again.

Questions?

We're happy to help. Reach out to us at hello@kulacloth.com and a real human on our team will get back to you.