Returns, Refunds and Privacy

Effective date: July 18, 2018
Last updated: June 24, 2026

This page describes the return, refund, and privacy practices of A. Allison LLC, doing business as Kula Cloth (“Kula Cloth,” “we,” “us,” or “our”).

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Return and Refund Policy

Because many Kula Cloth products are personal hygiene products, we follow strict return requirements to protect the health and safety of our customers.

Please review this policy before opening, washing, handling, or using a product.

Nothing in this policy limits any consumer right or remedy that cannot be waived or restricted under applicable law.

30-Day Voluntary Return Period

Unless a different period is required by applicable law, requests for voluntary returns must be submitted within 30 calendar days of delivery.

The 30-day period begins on the carrier-recorded delivery date. If tracking does not show a delivery date, we may use other reasonable evidence to determine when the order was received.

After the applicable return period has expired, we generally cannot accept a voluntary return or exchange.

This return period is separate from any mandatory rights a customer may have when a product is defective, damaged, misrepresented, or otherwise fails to conform to applicable legal requirements.

Return Eligibility

To qualify for a voluntary return, a product must be:

• Completely unused;

• Unwashed and unworn;

• In the same condition in which it was received;

• Accompanied by all original packaging, tags, components, and accessories;

• Accompanied by a receipt or other acceptable proof of purchase; and

• When supplied with sealed packaging for health-protection or hygiene reasons, completely unopened with the seal intact.

Products sold in sealed packaging for health-protection or hygiene reasons cannot be returned after the seal has been broken where permitted by applicable law.

A hygiene product that has been opened, washed, worn, tested, used, or otherwise exposed to bodily contact cannot be accepted as a voluntary return, even if it was used only once, was washed but not used, or appears clean.

Nonreturnable Products

Unless otherwise required by law, the following products are not eligible for voluntary return or exchange:

• Opened hygiene products;

• Products with a broken or removed hygiene seal;

• Used, worn, tested, or washed products;

• Products showing moisture, stains, odors, dirt, detergent, pet hair, bodily substances, or other evidence of use or contamination;

• Products damaged after delivery;

• Products damaged through use, laundering, storage, travel, accidents, or improper handling;

• Products that have been altered, repaired, cut, sewn, personalized, or modified after delivery;

• Products returned outside the applicable return period;

• Gift cards; and

• Products clearly identified as “Final Sale” on the product page or at checkout before purchase.

A product is not automatically final sale merely because it is discounted, promotional, discontinued, or purchased using a coupon. An item is treated as final sale only when it was clearly identified as such before purchase.

Final-sale restrictions do not eliminate any rights involving products that arrive defective, damaged, incorrect, misrepresented, or otherwise protected by applicable law.

Normal Wear and Tear

Normal wear and tear is not considered a manufacturing defect and is not covered by our voluntary return, refund, exchange, or replacement policy.

Normal wear and tear may include:

• Fading or changes in color;

• Minor changes in texture or softness;

• Pilling;

• Fraying caused by repeated use or abrasion;

• Wear to stitching, edging, snaps, straps, loops, or attachment points;

• Scratches, scuffs, stains, or surface marks;

• Stretching or changes in shape;

• Wear caused by repeated washing or drying;

• Damage caused by contact with backpacks, gear, branches, rocks, or rough surfaces; and

• General deterioration resulting from the age or ordinary use of a product.

A product does not qualify for a refund or replacement solely because it has become worn, faded, stained, or damaged during use.

Damage Caused by Use

Damage that occurs during or after use is generally not covered unless we determine that the damage was directly caused by a defect in materials or workmanship that existed at the time of delivery.

Examples of damage that are generally not covered include:

• Tears, cuts, punctures, or snags caused during use;

• Damage caused by pulling, twisting, abrasion, or excessive force;

• Damage caused by improper use or care;

• Damage caused by washing, drying, soaking, or cleaning;

• Damage caused by bleach, fabric softener, stain treatments, solvents, or other chemicals;

• Heat, flame, or melting damage;

• Damage caused by pets, animals, insects, or wildlife;

• Damage caused by accidents, travel, storage, or outdoor conditions;

• Damage caused by attaching or securing the product incorrectly; and

• Products or components that are lost after delivery.

The fact that damage occurs within 30 days of delivery does not by itself establish that the product was defective.

Products That Arrive Damaged, Defective, Incorrect, or Incomplete

Please inspect your order promptly after delivery.

If an item arrives damaged, defective, incorrect, or incomplete, contact us at hello@kulacloth.com as soon as reasonably possible. We ask that initial claims be submitted within 30 days of delivery so that we can investigate the issue promptly.

This requested claim period does not limit any longer period or remedy available under applicable law.

A defect generally means a material or workmanship problem that existed when the product was delivered. Examples may include:

• A broken component upon arrival;

• A seam that was not properly sewn;

• Missing hardware or components;

• A significant construction or printing error affecting the product’s intended function; or

• Another material or workmanship problem present at delivery.

The following are generally not considered defects:

• Normal wear and tear;

• Accidental damage;

• Damage caused through use or improper care;

• Normal differences in print placement;

• Minor differences in color, stitching, measurements, or appearance; and

• Variations that do not materially affect the intended function of the product.

When contacting us, please provide:

• Your name;

• Your order number;

• A description of the issue;

• Clear photographs showing the entire product and the reported problem;

• Photographs of the packaging and shipping label, when relevant; and

• Any other information reasonably needed to evaluate the claim.

Please do not wash, use, repair, alter, or discard the affected product while the claim is under review.

Submitting a claim does not automatically establish that the product is defective. We will review the information provided and determine the appropriate response based on the circumstances and applicable law.

Depending on the issue, the available remedy may include:

• A replacement;

• An exchange;

• A repair, when appropriate;

• Store credit;

• A partial refund; or

• A refund to the original payment method.

We may require the product to be returned before providing a remedy. We will provide instructions when a return is required.

Incorrect, Missing, or Shipping-Damaged Orders

If your shipment contains an incorrect product, is missing a product, or appears to have been damaged during shipping, email hello@kulacloth.com promptly.

Please include your order number and photographs of:

• The products received;

• The exterior and interior shipping packaging;

• The shipping label;

• The packing slip, if one was included; and

• Any visible damage.

Keep the products and packaging until we complete our review.

Requesting a Voluntary Return

Do not mail a product to us before receiving return authorization.

To request a return, email hello@kulacloth.com within the applicable return period and provide:

• Your name;

• Your order number;

• The product you wish to return;

• The reason for the return; and

• Confirmation that the product satisfies all return-eligibility requirements.

If your return is approved, we will provide return instructions.

Approved returns should be mailed to:

A. Allison LLC dba Kula Cloth
PO Box 120
Granite Falls, WA 98252

Do not send products to a manufacturer, fulfillment provider, or any other address unless we provide written instructions directing you to do so.

Returns sent without prior authorization may be refused or returned to the sender. If an unauthorized or ineligible product is received, we will contact the customer regarding available options. Additional shipping charges may apply.

Return Shipping

Unless a return results from a confirmed defect, shipping damage, or an error made by Kula Cloth, the customer is responsible for return-shipping costs.

Original shipping charges are generally nonrefundable unless:

• The return resulted from an error by Kula Cloth;

• The product was damaged or defective when delivered; or

• Applicable law requires the shipping charges to be refunded.

We recommend using a trackable shipping service and keeping the tracking number and shipping receipt.

Kula Cloth is not responsible for a return that is lost, stolen, delayed, damaged, or misdirected during return transit when the customer selected and arranged the return-shipping service.

Inspection of Returned Products

All returned products are inspected before a refund or exchange is approved.

A voluntary return may be denied if the product:

• Has been opened when an intact hygiene seal is required;

• Has been used, worn, tested, or washed;

• Is missing packaging, tags, components, or accessories;

• Shows signs of moisture, contamination, damage, or improper handling;

• Was returned outside the applicable return period; or

• Does not otherwise satisfy this policy.

If we receive an ineligible product, we will contact the customer regarding available options. The customer may be responsible for the cost of sending the product back.

Refunds

After an eligible return is received and inspected, we will notify you whether the refund has been approved or denied.

Approved refunds are generally issued to the original payment method.

We cannot issue a refund to a different payment card, bank account, or payment method unless required or permitted by the applicable payment provider or by law.

The time required for a refund to appear depends on the customer’s bank, credit-card issuer, or payment provider.

Unless otherwise required by law or caused by an error by Kula Cloth, the following charges are generally nonrefundable:

• Original shipping costs;

• Return-shipping costs;

• Expedited-shipping charges;

• Duties;

• Customs charges;

• Brokerage charges; and

• Other delivery-related fees.

Late or Missing Refunds

If we have confirmed that a refund was issued but it has not appeared in your account:

1. Check the relevant bank, credit-card, or payment account again.

2. Contact your credit-card issuer or payment provider.

3. Contact your bank, as posting times vary between financial institutions.

If you have completed these steps and still cannot locate the refund, email hello@kulacloth.com.

Exchanges

Opened, used, tested, worn, or washed hygiene products cannot be voluntarily exchanged.

An unopened and unused product may be eligible for exchange when:

• The request is made during the applicable return period;

• The product satisfies all return requirements;

• Any hygiene seal remains intact;

• The requested replacement is available; and

• The customer pays any applicable return shipping, replacement shipping, or price difference.

We may process an exchange as a return and ask the customer to place a new order.

Incorrect, damaged, or defective products will be handled under the relevant sections of this policy.

Gifts

A gift may be returned only when it satisfies all applicable return requirements and proof of purchase is available.

If the product was identified as a gift when purchased and shipped directly to the gift recipient, we may issue store credit after receiving and approving the return.

If the product was not identified as a gift, an approved refund will generally be issued to the original purchaser’s payment method.

Gift cards are not refundable except where required by law.

Products Purchased From Other Sellers

Kula Cloth can process returns and refunds only for products purchased directly through kulacloth.com.

Products purchased from another retailer, event, marketplace, wholesale partner, or third-party seller must generally be returned to the original place of purchase and are subject to that seller’s policies.

Claims involving a potential product defect may still be submitted to hello@kulacloth.com, but the available remedy may depend on where and how the product was purchased.

Order Changes and Cancellations

We begin processing orders quickly and cannot guarantee that an order can be changed or canceled after it has been submitted.

Email hello@kulacloth.com as soon as possible if you need to request a change or cancellation.

Once an order has entered fulfillment or has shipped, it generally cannot be canceled. After delivery, the order will be subject to this return policy.

Refused and Undeliverable Packages

An order returned because of an incorrect or incomplete address, refusal of delivery, failure to retrieve the package, or another circumstance outside Kula Cloth’s control may be refunded only after the package is returned to us.

Original shipping charges and return-to-sender fees may be deducted from the refund where permitted by law.

A returned hygiene product must remain unopened, unused, and sealed in its original packaging to qualify for a voluntary refund.

International Customers and Mandatory Consumer Rights

Customers in some countries or regions may have mandatory cancellation, withdrawal, conformity, or product-guarantee rights.

Nothing in this policy is intended to exclude, restrict, or replace rights that cannot legally be waived.

When mandatory local law gives a customer rights that are more favorable than this voluntary policy, the mandatory local law will apply.

Customers located in the European Economic Area, United Kingdom, or another jurisdiction with statutory withdrawal rights should also review our applicable withdrawal instructions and withdrawal form.

The hygiene exception will be applied only where permitted by applicable law, including where sealed products are not suitable for return for genuine health-protection or hygiene reasons after the seal has been broken.

Suspected Fraud or Policy Abuse

We may deny or limit a voluntary return, exchange, refund, or replacement when we reasonably believe a request involves:

• Fraud;

• Material misrepresentation;

• Abuse of this policy;

• Excessive or irregular return activity;

• Altered evidence;

• A product not purchased from Kula Cloth or an authorized seller; or

• Another violation of our applicable terms.

This section does not limit any nonwaivable consumer right.

Proof of Purchase

A receipt, order confirmation, or other acceptable proof of purchase is required for voluntary returns, refunds, and exchanges.

We may also request proof of purchase when investigating a damaged or defective product claim.

Return and Refund Contact Information

Email: hello@kulacloth.com

Mailing and authorized return address:

A. Allison LLC dba Kula Cloth
PO Box 120
Granite Falls, WA 98252

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Privacy Policy

This Privacy Policy describes how A. Allison LLC, doing business as Kula Cloth, collects, uses, discloses, and otherwise processes personal information when you:

• Visit or use kulacloth.com;

• Purchase or attempt to purchase our products;

• Communicate with us;

• Subscribe to email or SMS communications;

• Participate in promotions, surveys, events, or programs; or

• Otherwise interact with Kula Cloth.

In this policy, “personal information” means information that identifies, relates to, describes, is reasonably capable of being associated with, or could reasonably be linked to a person or household. The exact definition may vary under applicable law.

Personal Information We Collect

The information we collect depends on how you interact with us.

Contact and Account Information

We may collect:

• Your name;

• Email address;

• Telephone number;

• Billing address;

• Shipping address;

• Account username or login information;

• Communication preferences; and

• Other contact information you provide.

Order and Transaction Information

We may collect:

• Products purchased, returned, exchanged, or considered;

• Order numbers;

• Purchase dates;

• Transaction amounts;

• Shipping and delivery information;

• Gift-recipient information;

• Discount or promotional information; and

• Customer-service and return history.

Payment-card information is generally processed by our payment providers. We may receive limited payment-related details, such as payment status, card type, or the final digits of a payment card, but we do not necessarily receive or store complete payment-card numbers.

Communications and Customer-Service Information

When you contact us, we may collect:

• The contents of emails, messages, reviews, and other communications;

• Photographs or videos submitted in connection with a product claim;

• Survey responses;

• Contest or promotion entries;

• Customer-service records; and

• Other information you voluntarily provide.

Device and Online-Activity Information

When you visit or interact with our website, we and our service providers may automatically collect information such as:

• IP address;

• Browser type and settings;

• Device type and identifiers;

• Operating system;

• Time zone;

• General location inferred from an IP address;

• Pages and products viewed;

• Links clicked;

• Referring and exit pages;

• Search terms;

• Dates and times of visits;

• Shopping-cart activity;

• Advertising interactions; and

• Information about how you use and navigate the website.

Marketing and Preference Information

We may collect:

• Email and SMS subscription status;

• Communication preferences;

• Product interests;

• Responses to promotions or surveys;

• Advertising interactions; and

• Information used to personalize communications or advertisements.

Information From Other Sources

We may receive information from:

• E-commerce and website-hosting providers;

• Payment processors;

• Shipping and fulfillment providers;

• Analytics providers;

• Advertising and social-media platforms;

• Fraud-prevention services;

• Review and loyalty platforms;

• Affiliate or referral partners; and

• Other service providers and business partners.

How We Collect Personal Information

We may collect personal information:

• Directly from you;

• Automatically through cookies, pixels, tags, software development kits, and similar technologies;

• From service providers that help operate our business;

• From advertising, analytics, and social-media partners;

• From publicly available sources; and

• From other people, such as when someone purchases and ships a gift to you.

Cookies and Similar Technologies

We and our service providers may use cookies, pixels, tags, web beacons, local storage, and similar technologies.

These technologies may be used for the following purposes.

Essential Functions

These technologies help operate the website and support functions such as:

• Maintaining a shopping cart;

• Processing checkout;

• Preventing fraud;

• Maintaining security;

• Remembering privacy selections; and

• Providing requested website functionality.

Preferences

These technologies may remember choices such as language, location, display preferences, or previously entered information.

Analytics

Analytics technologies help us understand website traffic, visitor interactions, website performance, and the effectiveness of our content.

Advertising

Advertising technologies may be used to:

• Measure advertising performance;

• Understand whether an advertisement led to a visit or purchase;

• Create or reach advertising audiences;

• Personalize advertising; and

• Display advertisements on other websites or platforms.

Where required, we will request consent before using nonessential cookies or similar technologies.

Available cookie controls may be provided through a cookie banner, preference center, browser settings, device settings, or other tools. Choices may need to be applied separately to each browser or device.

Disabling certain technologies may affect website functionality.

How We Use Personal Information

We may use personal information for the following purposes.

Provide Products and Services

This includes:

• Processing and fulfilling orders;

• Processing payments;

• Arranging delivery;

• Providing confirmations, receipts, and shipping updates;

• Managing returns, exchanges, and product claims;

• Maintaining customer accounts; and

• Providing customer service.

Operate and Improve Our Business

This includes:

• Maintaining and improving our website;

• Understanding how visitors use the website;

• Developing products and services;

• Conducting internal analysis;

• Forecasting demand;

• Managing inventory;

• Evaluating marketing performance; and

• Supporting business operations.

Communicate With You

We may use information to:

• Respond to questions;

• Provide customer support;

• Send service-related messages;

• Request feedback;

• Administer surveys, contests, or promotions; and

• Provide information about products, events, and programs.

Marketing and Advertising

Subject to applicable law and your communication choices, we may use information to:

• Send email or SMS marketing;

• Personalize communications;

• Recommend products;

• Measure advertising effectiveness;

• Create advertising audiences; and

• Provide or support targeted or interest-based advertising.

Security, Fraud Prevention, and Legal Compliance

We may use personal information to:

• Detect and prevent fraud;

• Protect accounts and transactions;

• Maintain website and information security;

• Investigate suspected misuse;

• Enforce our terms and policies;

• Protect our rights and the rights of others;

• Comply with legal and regulatory obligations; and

• Respond to valid legal process.

SMS Marketing

When you consent to receive SMS communications, we may use your telephone number, consent records, and messaging interactions to operate the SMS program.

We do not share an SMS opt-in with third parties for their own unrelated marketing purposes.

We may disclose SMS-related personal information, including telephone numbers and consent status, to providers that help us operate the messaging program, such as:

• Messaging-platform providers;

• Telecommunications providers;

• Telephone carriers; and

• Vendors that support message delivery, compliance, and administration.

Consent to receive marketing messages is not a condition of purchase.

Message frequency may vary. Message and data rates may apply. You may opt out by following the instructions provided in the messages, such as replying STOP, where supported.

Email Marketing

When you subscribe to email communications, we may use your contact information and engagement information to send and improve marketing messages.

You may unsubscribe from marketing emails by using the unsubscribe link included in the message.

Unsubscribing from marketing does not prevent us from sending transactional or service-related messages concerning an order, account, product claim, or other requested interaction.

How We Disclose Personal Information

We may disclose personal information to the following categories of recipients.

Service Providers

These may include providers that support:

• Website hosting and e-commerce;

• Payment processing;

• Order fulfillment and shipping;

• Email and SMS communications;

• Customer service;

• Analytics;

• Advertising;

• Product reviews;

• Fraud prevention;

• Information technology;

• Data storage; and

• Professional services.

These providers may process information on our behalf or for the services they provide to us.

Payment, Shipping, and Fulfillment Providers

We disclose information as needed to process transactions, verify payments, ship orders, provide tracking information, and handle returns.

Analytics, Advertising, and Social-Media Partners

We may disclose or make available online identifiers, device information, browsing activity, purchase-related activity, or similar information to analytics, advertising, and social-media providers.

Depending on the technology, jurisdiction, and purpose, certain disclosures may be considered a “sale,” “sharing,” or use for targeted advertising under applicable privacy law, even when no money is exchanged.

Where required, we provide an opportunity to opt out of these practices.

Professional Advisers

We may disclose information to lawyers, accountants, insurers, auditors, consultants, and other professional advisers when reasonably necessary.

Legal and Safety Disclosures

We may disclose information when reasonably necessary to:

• Comply with applicable law;

• Respond to subpoenas, court orders, warrants, or other valid legal requests;

• Investigate fraud, abuse, or security incidents;

• Enforce our agreements and policies;

• Protect Kula Cloth, our customers, or others; or

• Establish, exercise, or defend legal claims.

Business Transactions

Information may be disclosed as part of a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar business transaction, including during due diligence.

Sale, Sharing, and Targeted Advertising

We do not use the word “sell” in its ordinary sense to mean that we provide customer lists to third parties in exchange for money.

However, some privacy laws define “sale” or “sharing” more broadly. Our use of advertising cookies, pixels, and similar technologies may be considered a sale, sharing of personal information, or targeted advertising under certain applicable privacy laws, even when no money is exchanged.

You may opt out of activities that may be considered the sale or sharing of personal information or targeted advertising by visiting:

Do Not Sell or Share My Personal Information:
https://kulacloth.com/pages/ccpa-opt-out

Your opt-out selection may apply only to the browser and device you use to submit the request. You may need to submit a separate request on each browser or device you use.

Where required by applicable law, we recognize and process supported browser-based opt-out preference signals, including Global Privacy Control, as a request to opt out of activities that may be considered a sale or sharing of personal information or targeted advertising for the browser and device sending the signal.

Shopify and Other Platforms

Our online store is hosted or supported by Shopify. Shopify and other providers may process personal information in accordance with their own privacy notices and contractual roles.

We may also use other applications or integrations for functions such as:

• Analytics;

• Advertising;

• Email and SMS communications;

• Reviews;

• Shipping;

• Payments;

• Fraud prevention;

• Customer support;

• Loyalty or referral programs; and

• Website personalization.

The specific providers used by Kula Cloth may change. We may update our disclosures and consent tools when technologies or providers materially change.

Legal Bases for Processing

Where a legal basis is required, we may process personal information on one or more of the following bases.

Contract

Processing may be necessary to fulfill an order, provide a requested service, administer a return, or take steps requested before entering into a transaction.

Legitimate Interests

We may process information for legitimate business purposes such as:

• Operating and improving the website;

• Preventing fraud;

• Protecting security;

• Understanding business performance;

• Providing customer service; and

• Marketing our products.

We consider the impact on individuals when relying on legitimate interests.

Consent

We may rely on consent for activities such as certain marketing communications, nonessential cookies, or other processing where consent is required.

Consent may generally be withdrawn, although withdrawal does not affect processing that was lawful before consent was withdrawn.

Legal Obligations

We may process information to comply with tax, accounting, consumer-protection, law-enforcement, or other legal obligations.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including to:

• Complete and document transactions;

• Provide customer service;

• Administer returns and product claims;

• Maintain tax, financial, and accounting records;

• Prevent and investigate fraud;

• Resolve disputes;

• Enforce agreements;

• Maintain security; and

• Comply with legal obligations.

Retention periods vary based on:

• The type of information;

• The purpose for which it was collected;

• The duration of the customer relationship;

• Legal limitation periods;

• Tax and accounting requirements;

• Fraud-prevention needs; and

• Other legal or operational requirements.

We may retain some information after a deletion request when retention is permitted or required by law.

Information Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

No method of transmitting or storing information is entirely risk-free. While we work to protect personal information, we cannot guarantee that a security incident will never occur.

This statement does not reduce our obligation to maintain safeguards required by applicable law.

Your Privacy Rights

Depending on where you live and whether the applicable law covers Kula Cloth, you may have rights concerning your personal information.

These may include the right to:

• Know whether we process your personal information;

• Request access to personal information;

• Request correction of inaccurate information;

• Request deletion of certain information;

• Receive a portable copy of certain information;

• Opt out of the sale or sharing of personal information;

• Opt out of targeted advertising;

• Restrict or object to certain processing;

• Withdraw consent;

• Limit certain uses of sensitive personal information;

• Appeal a denied privacy request; and

• Receive equal service and pricing without unlawful discrimination for exercising privacy rights.

These rights are subject to legal exceptions and limitations.

Submitting a Privacy Request

To opt out of activities that may be considered the sale or sharing of personal information or targeted advertising, visit:

https://kulacloth.com/pages/ccpa-opt-out

For other privacy requests, contact:

Email: hello@kulacloth.com

Mail:

A. Allison LLC dba Kula Cloth
PO Box 120
Granite Falls, WA 98252

Please state that your message concerns a privacy request and describe the right you wish to exercise.

We may request information reasonably necessary to:

• Identify the relevant records;

• Verify your identity;

• Verify your authority to act for another person; and

• Protect against fraudulent requests.

We will respond within the period required by applicable law.

If we deny a request, residents of jurisdictions that provide an appeal right may appeal by replying to our decision or emailing hello@kulacloth.com with the subject line Privacy Request Appeal.

Authorized Agents

Where permitted by law, an authorized agent may submit a request on your behalf.

We may require:

• Proof that you authorized the agent;

• Verification of your identity directly with us; or

• Other documentation permitted by applicable law.

California Privacy Rights

If the California Consumer Privacy Act applies to Kula Cloth, eligible California residents may have the right to:

• Know the categories and specific pieces of personal information collected;

• Know the sources from which personal information was collected;

• Know the purposes for collecting, using, selling, or sharing personal information;

• Know the categories of third parties to whom information was disclosed;

• Request deletion of certain personal information;

• Request correction of inaccurate personal information;

• Opt out of the sale or sharing of personal information;

• Limit certain uses or disclosures of sensitive personal information, when applicable; and

• Exercise these rights without unlawful discrimination.

The categories of personal information we may collect are described throughout this policy and may include:

• Identifiers;

• Customer-record information;

• Commercial information;

• Internet or electronic-network activity;

• General geolocation information;

• Audio, electronic, photographic, or visual information voluntarily submitted to us;

• Inferences concerning preferences or interests; and

• Other information described by applicable law.

California residents may submit an opt-out request through our Do Not Sell or Share My Personal Information page:

https://kulacloth.com/pages/ccpa-opt-out

Whether Kula Cloth is legally subject to every provision of the California Consumer Privacy Act depends on applicable statutory thresholds and business practices.

European Economic Area and United Kingdom

Individuals in the European Economic Area or United Kingdom may have rights to:

• Access personal information;

• Correct inaccurate information;

• Request deletion;

• Restrict processing;

• Object to certain processing;

• Receive certain information in a portable format;

• Withdraw consent; and

• Complain to an appropriate data-protection authority.

Personal information may be transferred to and processed in the United States and other countries where our service providers operate.

When required, appropriate safeguards will be used for international transfers.

Children’s Privacy

Our website and services are not directed to children under 13, and we do not knowingly collect personal information directly from children under 13 in violation of applicable law.

If you believe a child has provided personal information to us improperly, contact hello@kulacloth.com so that we can investigate and take appropriate action.

Different age requirements may apply outside the United States.

Third-Party Websites and Services

Our website may contain links to third-party websites, social-media services, payment services, applications, or other external resources.

We do not control the privacy or security practices of those third parties. Their handling of personal information is governed by their own policies.

We encourage you to review a third party’s privacy disclosures before providing personal information.

Do Not Track and Opt-Out Preference Signals

Some browsers offer a “Do Not Track” setting. Because there is no universally adopted standard governing all Do Not Track signals, our website may not respond to every such signal.

Do Not Track is different from a legally recognized opt-out preference signal.

Where required by applicable law, we recognize and process supported opt-out preference signals, including Global Privacy Control, as an opt-out request for the browser and device sending the signal.

Customers may also submit an opt-out request through:

https://kulacloth.com/pages/ccpa-opt-out

Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in:

• Our business;

• Our products and services;

• Our technologies and providers;

• Our data practices;

• Legal requirements; or

• Operational needs.

When we update the policy, we will revise the “Last updated” date.

When required, we may provide additional notice or request renewed consent.

Accessibility

Customers who need this policy or the privacy-request process in an alternative format may contact hello@kulacloth.com.

Contact Us

For questions about this policy, our privacy practices, a privacy request, or a return or refund request, contact:

A. Allison LLC dba Kula Cloth

Email: hello@kulacloth.com

Mail:

A. Allison LLC dba Kula Cloth
PO Box 120
Granite Falls, WA 98252